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MODEM ISSUES

If you are having an issue with your Connect service, please power your modem off, wait 2 minutes and then power it on again. Wait 5 full minutes and then try to Connect again. 

Please find your modem and provider below and make sure your device is on the correct APN. 

The data resets on the 2nd for our VZ 275 Gb plans. That means your data will start fresh on the 2nd of each month regardless of when you pay your bill. 

APN CHANGES

If you have this modem (either black or maroon & white) with VZ 275 Gb service, and it is not working, please click here for instructions to change the APN.

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If you have this modem with VZ 275 Gb service, and it is not working, please click here for instructions to change the APN.

If you have this modem with VZ 275 Gb service, and it is not working, please click here for instructions to change the APN. This may not work on all modems like this.

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